Creatio is a Software as a service (SaaS) low-code solution for process management and CRM (customer relationship management). The Creatio solution stack consist of Studio Creatio (low-code platform), Sales Creatio (sales force automation software), Marketing Creatio (marketing automation tool) and Service Creatio (help desk software).
An intelligent full-cycle service management platform.
Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touchpoint of the service cycle.
Improve the efficiency of your contact center using Creatio’s service tools.
Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to improve ITSM and automate core processes, including change, incidents, problems, service levels, and configuration management.
No-code platform to automate workflows and build applications with a maximum degree of freedom.
It's intuitive and robust set of no-code design tools to create and modify pages and views, data models, workflows, and integrations, in a single no-code workplace.
Connect your enterprise. Set up integrations using SOAP and REST services in minutes and take advantage of ready-to-use connectors.
Streamline decision making and increase your efficiency by utilizing powerful yet simple AI/ML models.
Accelerate your no-code development with out-of-the-box apps, connectors, and templates available at your fingertips.
End-to-end sales management platform to accelerate sales processes of any complexity.
Creatio provides tools to efficiently manage a complete sales cycle, from generating and nurturing leads to the successful closure of deals. Efficiently manage sales processes of any complexity.
Automate B2B and B2C long and short sales cycles using built-in best-practice sales processes or create custom ones with efficient low-code tools.
Take advantage of Creatio’s intelligent goal setting, forecasting and analytics functions which allow for viewing up-to-date sales metrics – from general company-wide indicators, to territory, team and individual metrics.
An intelligent full-cycle service management platform.
Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touchpoint of the service cycle.
Improve the efficiency of your contact center using Creatio’s service tools.
Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to improve ITSM and automate core processes, including change, incidents, problems, service levels, and configuration management.
No-code platform to automate workflows and build applications with a maximum degree of freedom.
It's intuitive and robust set of no-code design tools to create and modify pages and views, data models, workflows, and integrations, in a single no-code workplace.
Connect your enterprise. Set up integrations using SOAP and REST services in minutes and take advantage of ready-to-use connectors.
Streamline decision making and increase your efficiency by utilizing powerful yet simple AI/ML models.
Accelerate your no-code development with out-of-the-box apps, connectors, and templates available at your fingertips.
End-to-end sales management platform to accelerate sales processes of any complexity.
Creatio provides tools to efficiently manage a complete sales cycle, from generating and nurturing leads to the successful closure of deals. Efficiently manage sales processes of any complexity.
Automate B2B and B2C long and short sales cycles using built-in best-practice sales processes or create custom ones with efficient low-code tools.
Take advantage of Creatio’s intelligent goal setting, forecasting and analytics functions which allow for viewing up-to-date sales metrics – from general company-wide indicators, to territory, team and individual metrics.
Design and implementation of business processes for Creatio Sales workflow.
Assessment and configuration of deployment schema to have continues delivery configured between Creatio Sites.
Centralized business processes for distributed sales departments designed and implemented.
Assesses deployment schema and existing control-version system (git), proposed and configured CI/CD Teamcity and build pipelines. Three Creatio Sites were interconnected by new deployment schema, added integration tests.
Prepared documentation and knowledge base articles for added functionality.
Automate the lifecycle of exceptional cases in Creatio Service, bring visibility on KPIs with reporting.
Make unidirectional integration with internal Document Management system in Sharepoint.
Integrate analytics platform QlickView and Creatio in-house Site.
Built integration between QlickView platform and Creatio Site. Imported master and historical data.
Integration from Creatio cases to Sharepoint Documents storage designed and implemented.
Prepared architecture and support documentation for new integrations and added business processes.
Extended Zabbix monitoring system by new monitors for onboarded integrations.
Migrate Request and Configuration Management processes from ServiceNow to Creatio Service.
Design and implement Self-service Catalogue in Creatio.
Move historical data to a new ITSM system.
Implemented Creatio self-service Portal based on new Service Catalogue tree and extended Creatio Cases schema.
Built connector (.Net) to transform and move data records from ServiceNow tables to Creatio schema.
Prepared migration plans for Request, Configuration Management processes.